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DIGITAL PRODUCTS AND REPORTS
In what formats do you offer digital products?
Our digital products are in PDF format for a direct download and can be read on the most devices. Keep in mind that kindle reader and other specific readers require special format and they may not support PDF format. We do not offer any other formats but PDF.
When will I receive my report?
All reports are developed and delivered, usually withing the 48-72 hours or order placement. It is important to supply complete and accurate information in order for the report precise and informative.
If data is missing or unclear, we will send you email requesting the missing information. Please read the Data Entry information on the report page on entering the data in the right format.
All reports are delivered typically within approximately 48-72 hours of order placement, sometimes slightly longer, as long as the complete and correct information is entered. If information is incomplete, please allow 24 hours from the time we receive the full information.
Reports are sent via email, in the digital format. not snail mail. Reports are in PDF format and in order to able to read the report you will need Adobe Acrobat Reader, that you can download free of charge at http://www.adobe.com. The email address you register during your order is the email address we use to send you your report. If you would like the report to be send to a different email address, state that clearly in the note field section that appears during the payment process.
72 hours have passed and I still haven’t received my report?
If that is the case, please send your inquiry to info@wildmoonhuntress.com so we can solve the issue. Also, check your spam folder as well. If some crucial entry data are missing and we are not able to deliver your report, we will contact you through email for further clarification.
What payments options are available?
Our store allows using PayPal and Stripe as payments method. This enables fast, secure and safe payments for our customers using their credit or debit card. This also means that we don’t collect or store any of the information operated by payment providers.
What house system is used for reports?
The house system used is Placidus.
What data I need to provide?
In order to avoid confusion, please double check the information you enter for your order. Generally, the following information is requested for a report, and in the case of a compatibility report, the following information is requested for the two people involved:
Name, Birth Day, Birth Time, Birth Place (City, state/country).
For some reports, the current place of residence is also requested. The city and state/country should be provided. We request a name in order to label the report. In some cases, the name is used within the body of the report.
What if the birth time is unknown?
The time in the birth time field is used to calculate the positions of the Sun, Moon, and planets.If the birth time is unknown, please select the option ‘unknown’ from the menu. In that case, the report will be calculated for the noon as the birth time, but keep in mind that this makes the report less accurate as the positions of the houses, ascendant and planets are determined by this information.
Frenquntly asked questions
Call Us +31 61 0609724 or drop us a message at info@wildmoonhuntress.com
Customer service
PHYSICAL PRODUCTS
When will my package arrive?
All our products are shipped from The Hague, The Netherlands. Here are the average shipping times, but keep in mind that this may vary during holiday season and the pandemic.
The Netherlands and Belgium: 2 – 3 business days
European Union: 5 – 10 business days
Rest of the Europe: 10 – 15 business days
United States and Canada: 15 – 25 business days
Australia and New Zealand: 20 – 25 business days
Rest of the world: 15 – 25 business days
These are roughly estimated times but your package in some cases may arrive even sooner. We usually send all orders within of 1 to 3 business days after the purchase. If otherwise, you will be notified in your confirmation email.
I still haven't received my package, what shall I do?
For the estimated time for delivery, please refer to a previous question. If the estimated time for delivery for the item you purchased has passed and you chose a shipping method with a tracking number, we encourage you to check with your local post office. If they cannot give an answer or help you, then send your inquiry to info@wildmoonhuntress.com.If you have purchased an item and chose a shipping method without a tracking number, send your inquiry to info@wildmoonhuntress.com and we will open a ticket with our mail delivery service.
My order arrived damaged, what can I do?
Please, read thoroughly our returns and refund policy where is everything in detail explained.
Where is my tracking number?
We offer shipping with tracking number and without. If you have purchased your item without tracking number then we cannot provide you a number to follow your package.
If you have purchased an item with shipment option that offers tracking number, then you will find your tracking number in your shipping confirmation email.
Note: All orders shipping to the Netherlands and Belgium have free shipping and are sent with the tracking number.
What are the shipment costs?
The shipment costs vary depending on have you opted for a shipment with or without tracking number. They will be calculated and displayed at the checkout.
My package is lost, what can I do?
Please, read thoroughly our returns and refund policy where is everything in detail explained.
PAYMENT OPTIONS
What payment options are available?
Our store allows using PayPal and Stripe as payments method. This enables fast, secure and safe payments for our customers using their credit or debit card. This also means that we don’t collect or store any of the information operated by payment providers.